Comments on: Of Customers, CRM's and IT-O'o'ps!!! http://www.cruisemaniac.com/blog/2007/01/15/of-customers-crms-and-it-oops/ Writings on Life, experiences, technology, business and my 2-cent worth try at entrepreneurship... Sat, 22 May 2010 21:44:11 +0000 hourly 1 http://wordpress.org/?v=3.0.1 By: Andy Dreisch http://www.cruisemaniac.com/blog/2007/01/15/of-customers-crms-and-it-oops/comment-page-1/#comment-13 Andy Dreisch Tue, 16 Jan 2007 17:22:05 +0000 http://thecruisemaniac.com/blog/?p=55#comment-13 Hi cruisemaniac (Ashwin), it seems that a CRM solution is the right solution based on my reading of your post. It may be that SugarCRM provides more than enough in the way of features and, if so, these can be scaled back through simple configuration settings in order to simoplify things (no code, no backflips). I'd invite you to view the resources we make available to help jump-start an implementation process. They can be found <a href="http://http://www.sugarforge.org/content/support/" title="here" rel="nofollow">. Included among these resources is access to the full library of Sugar University content and online documentation. As for the issues you encountered in your use of SugarCRM I'd encourage you to raise them in Sugar's <a href="http://www.sugarcrm.com/forums/index.php?" title="forums" rel="nofollow">. I'll be keeping an eye out for you there and feel free to contact me directly via a private message in the forums. You can be assured you'll hear back from me right away. I'm easy to find: look for 'andydreisch' as I'll be on the lookout for 'cruisemaniac'. Thanks and good luck. Andy Dreisch VP, Community Development SugarCRM, Inc. Hi cruisemaniac (Ashwin), it seems that a CRM solution is the right solution based on my reading of your post. It may be that SugarCRM provides more than enough in the way of features and, if so, these can be scaled back through simple configuration settings in order to simoplify things (no code, no backflips).

I’d invite you to view the resources we make available to help jump-start an implementation process. They can be found . Included among these resources is access to the full library of Sugar University content and online documentation.

As for the issues you encountered in your use of SugarCRM I’d encourage you to raise them in Sugar’s . I’ll be keeping an eye out for you there and feel free to contact me directly via a private message in the forums. You can be assured you’ll hear back from me right away. I’m easy to find: look for ‘andydreisch’ as I’ll be on the lookout for ‘cruisemaniac’.

Thanks and good luck.

Andy Dreisch
VP, Community Development
SugarCRM, Inc.

]]> By: Andy Dreisch http://www.cruisemaniac.com/blog/2007/01/15/of-customers-crms-and-it-oops/comment-page-1/#comment-320 Andy Dreisch Tue, 16 Jan 2007 17:22:00 +0000 http://thecruisemaniac.com/blog/?p=55#comment-320 Hi cruisemaniac (Ashwin), it seems that a CRM solution is the right solution based on my reading of your post. It may be that SugarCRM provides more than enough in the way of features and, if so, these can be scaled back through simple configuration settings in order to simoplify things (no code, no backflips). I'd invite you to view the resources we make available to help jump-start an implementation process. They can be found <a href="http://http://www.sugarforge.org/content/support/" title="here" rel="nofollow">. Included among these resources is access to the full library of Sugar University content and online documentation. As for the issues you encountered in your use of SugarCRM I'd encourage you to raise them in Sugar's </a><a href="http://www.sugarcrm.com/forums/index.php?" title="forums" rel="nofollow">. I'll be keeping an eye out for you there and feel free to contact me directly via a private message in the forums. You can be assured you'll hear back from me right away. I'm easy to find: look for 'andydreisch' as I'll be on the lookout for 'cruisemaniac'. Thanks and good luck. Andy Dreisch VP, Community Development SugarCRM, Inc.</a> Hi cruisemaniac (Ashwin), it seems that a CRM solution is the right solution based on my reading of your post. It may be that SugarCRM provides more than enough in the way of features and, if so, these can be scaled back through simple configuration settings in order to simoplify things (no code, no backflips).

I’d invite you to view the resources we make available to help jump-start an implementation process. They can be found . Included among these resources is access to the full library of Sugar University content and online documentation.

As for the issues you encountered in your use of SugarCRM I’d encourage you to raise them in Sugar’s . I’ll be keeping an eye out for you there and feel free to contact me directly via a private message in the forums. You can be assured you’ll hear back from me right away. I’m easy to find: look for ‘andydreisch’ as I’ll be on the lookout for ‘cruisemaniac’.

Thanks and good luck.

Andy Dreisch
VP, Community Development
SugarCRM, Inc.

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